Where can I buy tickets?
Tickets can either be purchased from the ticket office on arrival or online via www.secretbunker.co.uk
How will I receive my tickets ordered via secretbunker.co.uk?
You will receive e-tickets sent directly to the e-mail address provided, these should be printed and brought with you on the day.
What if I cannot print my e-tickets?
As long as you can produce the confirmation reference number provided in the e-mail, entry will not be a problem.
Can I pay by credit card?
Yes, we accept all major credit and debit cards (excluding American Express) and cash as methods of payment. Cheques are not accepted as a method of payment.
Is there a cash machine onsite?
No, however all major credit and debit cards are accepted in both the café and also the ticket office.
Do you sell concessions tickets?
Yes, we offer discounted tickets to OAPs, students, armed forces personnel and carers, however valid identification must be presented at time of arrival.
Does the bunker cater for disabled guests?
Over the years we have endeavoured to find a viable way in improve access for visitors with disabilities. However none have met the requirements of the regulatory authorities such as the Health and Safety Executive or the Fire Service.
We have one flight of 16 stairs to the main tunnel and, to gain access to the lower level of the bunker, a further flight of 24 stairs. If you are able to manage the stairs we are happy to assist you where possible and have two wheelchairs for use on each level of the bunker. There is no lift access to the bunker or within the bunker. The bunker is, therefore, exempt from current access legislation.
For further information, and any suggestions as to how access could be improved, please don't hesitate to call us on 01333 310301.